The Consumer Sales Act

When selling to individual consumers, the provisions of the Consumer Sales Act always apply, as does the Act on Distance Contracts and Contracts Outside Business Premises. When you make a purchase through a business, or use a business name on the receipt, the Sale of Goods Act applies instead.

 

Age limit

The buyer must be of legal age to enter into an agreement with Jilux AB.

Prices & order amounts

Information and pricing are provided subject to potential typographical errors or incorrectly stated technical specifications. All prices in the Jilux AB online store include VAT.

Confirmation

Once we have received your order, we will promptly send you a confirmation via email. Please keep this email, as it will be useful to have on hand should you need to contact customer service in the future.

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Cancellation

If your order has not yet been processed by us, you may cancel it at no extra cost. Please contact us immediately via phone or email for assistance. If the item has already been dispatched, you may return the shipment to us through your local delivery point once you have received it. In this case, a return shipping fee of 100 SEK (incl. VAT) will be charged to you, the consumer. 

​Applies only to Swedish customers

 

Payment

Payments are handled by our payment partner, Stripe, and by us directly. At checkout, you can choose between paying by credit card or invoice. We offer the option to pay via card, bank account, or invoice. You may also choose whether to pay immediately or within 30 days. If you select invoice payment, a credit check will be performed before the item is dispatched. The purchase will be declined if there are any recorded payment defaults or a lack of verifiable income. If you encounter any issues with your payment or invoice, please contact us: Tel: +46761740751

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Complaint

If an item is damaged or incorrectly delivered, please file a claim as soon as possible after discovering the issue. Under the Consumer Sales Act, you have the right to file a claim for up to three years, provided the defect was present from the start and you have used the product with care and in the intended manner. You are also entitled to file a claim in the event of a significant delay in delivery. Read more about your rights regarding claims here. Please send your claim to info@jilux.se. Clearly describe what happened or what the issue is, and please include photos. If the packaging is damaged, please take a photo of that as well. We will then send you a return shipping label to attach to the outer packaging. Please pack the item securely. Include the slip containing your return number inside the package so that we can identify the sender and the order to be credited. Drop off the package at the designated collection point (the same location where you picked up your parcel); it will then be sent to our warehouse at Kindgrensgatan 15, Jönköping. Once we have received and approved the return, we will issue a refund for your purchase. The refund will be credited to the card or account used for the original transaction. In the case of a valid claim, we will also reimburse any shipping or return shipping costs. Please note: It typically takes about two weeks from the time you send your return to us until you receive your refund. In exceptional cases, the refund process may take up to 30 days, which is the maximum timeframe permitted under the Consumer Sales Act.

 

Transport damage

If visible damage from transport is discovered, it must be documented and pointed out at the pickup location. Do not accept delivery of packages that show clear signs of damage. Then, contact us via email at: info@jilux.se Take a photo of the damage and include it in your email. If hidden transport damage is discovered, it must be reported to us within 5 days. Failure to follow these guidelines may result in the cost of the products not being reimbursed.

 

Unclaimed goods

If we receive a returned package that was not collected from the postal service or the chosen retail outlet, we reserve the right to charge the consumer for all costs incurred in connection with such a return, plus a handling fee (a total of 150 SEK). If you return your package incorrectly, we reserve the right to charge you for all costs incurred in connection with such a return, plus a handling fee.

 

Validity of the offer

The offer is always valid while stocks last, unless otherwise stated.

 

Corporate Acquisitions

When you make a purchase through a business, or if a business name appears on the receipt, the Sale of Goods Act applies.

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Dispute

Jilux AB adheres to the recommendations of the National Board for Consumer Disputes (ARN) in the event of a dispute. Please visit arn.se, contact ARN via email at arn@arn.se, or write to them at Box 174, 101 23 Stockholm, if you require advice or wish to file a dispute. We also follow EU recommendations regarding dispute resolution.

 

Force majeure

Jilux AB shall be exempt from liability for any failure to fulfill a specific obligation under this agreement, provided that such failure is due to an exempting circumstance (as defined below) which prevents, hinders, or delays performance. Exempting circumstances include, but are not limited to, actions or omissions by public authorities, new or amended legislation, labor disputes, blockades, fire, flooding, sabotage, or major accidents. Force majeure also encompasses decisions by public authorities that negatively affect the market or products—such as requirements for warning labels, sales bans, or similar measures—as well as an abnormal market downturn.

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Contact

We respond to all order-related inquiries via email within 48 hours (on business days). Contact us via email: info@jilux.se