Vanliga frågor

We deliver with DHL and Postnord. Shipping is always included in the price you pay for the goods.2-4 working days within Sweden.5-8 working days within the EU and the rest of the world.

Tracking for DHLTracking - DHL - SwedenTracking for PostnordTrack letters, packages and pallets with our app | PostNord

Payment is handled by our payment partner Stripe and ourselves.You choose between credit card or invoice as a payment method at checkout.We give you the option to choose between payment via card, bank account, or invoice.You have the option to choose whether you want to pay immediately or within 30 days.When paying by invoice, a credit check is made before the goods are shipped.If there are payment notes or missing income, the purchase will be denied.If you have any problems with your payment or invoice, please contact us at:Phone: +46761740751

According to the Distance Contracts Act, we offer a 14-day right of withdrawal from the date you receive the goods.Contact customer service to have a return shipping label sent to you. You can call us directly at +46761740751 or send an email to info@jilux.seWhen you receive your return shipping label, please tape it securely and visibly.Then drop off your return at the nearest DHL agent and save your delivery receipt.When we receive your return, we will refund you the corresponding amount. Return shipping of SEK 100 will then remain on the invoice.If the box is in such poor condition that it cannot be reused, a fee of an additional SEK 50 will be charged. Refunds will be made within 10 days of receiving your return.As soon as your return has been processed, we will notify you via email.

We charge a fee for packages that are not picked up. The fee is currently 150 SEK.Your package usually remains with your agent for approximately 7 days from the date of arrival.For more information regarding your package, contact your pickup location/agent.

Please inspect the box carefully upon receipt. If you see any signs of damage to the package, it is important that you do not accept it.Take pictures and then send them to info@jilux.seWe will contact the carrier for investigation and send out a new item as soon as possible.